Josiah had owned and operated the retail business for fifteen years.   He had a couple of staff members who had been with him, each for a minimum of four years. Then he got sick…


This was a clothing retail store. There was lots of inventory to manage and cash sales.


It wasn’t that there were no systems. Indeed there were. The problem was that each person had their own tasks and did them very very well but no one knew what Josiah did behind the scene to ensure proper and secure continuing if he could not function. There were no checks and balances for the deposits or inventory management. The staff was honest, just not prepared.


What are the systems you can put in place to ensure everything functions without you and, just in case your staff is not honest, to ensure there are checks and balances?


What should be done now to ensure the future?